Quriersathi: Refund and Cancellation Policy
Introduction:
This policy outlines the guidelines for refunds and cancellations on the Quriersathi platform for both Travelers and Senders.
For Travelers:
Cancellations:
● Travelers have the right to cancel a delivery request before it has been accepted by a Sender.
● In such cases, no cancellation fee will be applied.
Refunds:
● Travelers will not be eligible for a refund if they:
○ Cancel a delivery request after it has been accepted by a Sender.
○ Fail to fulfill their delivery obligations without a valid reason (e.g., damaged luggage exceeding weight limits).
For Senders:
Cancellations:
● Senders can cancel a delivery request before a Traveler has accepted it.
● A full refund will be issued to the Sender in this case.
Once a Traveler accepts a delivery request, cancellations by the Sender are subject to the
following:*
***Before Pick-up:** Senders can cancel before the pick-up windowwith a **cancellation fee**
(outlined in our terms and conditions).
* **After Pick-up:** Cancellations after pick-up will **not** be refunded. However, Quiersathi will make all reasonable efforts to locate an alternative Traveler to complete the delivery. If successful, the original delivery fee will be charged. If unsuccessful, the Sender will receive a **partial refund**
(excludingthe cancellation fee and any incurred costs).
Lost or Damaged Goods:
● Quiersathi acknowledges its responsibility for Sender’s loss in case of lost or damaged goods.
Claim Process:
● To initiate a refund for lost or damaged goods, Senders must report the issue through the Quiersathi app within a specified timeframe (outlined in our terms and conditions) and provide all necessary documentation (photos, police report if applicable).
● Quiersathi will investigate the claim and process the refund within 48 hours of a successful claim.